Direct Procurement Answers
Frequently Asked Questions by International Buyers
Clear, direct answers regarding custom engineering, factory audits, compliance testing, lead times, and global shipping logistics from our technical sales director team.
Do you accept OEM and ODM orders for custom aluminum doors and windows?
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Yes. We specialize in complete OEM and ODM cooperation models. Our engineering department can manufacture products strictly according to your provided architectural shop drawings, or develop customized profile dies, private-label branding, specialized hardware configurations, and bespoke packaging for wholesale distributors and system vendors.
How do Wincraft products comply with local building codes in USA, Canada, Australia, or Europe?
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Our systems are engineered to meet or exceed regional structural, thermal, and safety code specifications. We configure profiles and glazing assemblies to satisfy NFRC / AAMA (North America), AS2047 / AS1288 (Australia), and CE EN 14351-1 (Europe). Prior to mass production, our engineers conduct structural wind pressure, water penetration, and thermal U-factor feasibility verification based on your project site requirements.
What is the standard production turnaround and delivery timeline for customized orders?
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Standard customized orders require approximately 4 weeks for production following final shop drawing sign-off and deposit confirmation. For large-scale multi-family or commercial tower developments, production schedules are divided into phased container shipments aligned precisely with site installation timelines.
Can your engineering team provide shop drawings and renderings before order placement?
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Yes. We provide 24-hour response times for initial architectural reviews. Upon receiving your floor plans, elevations, or schedule of openings, our CAD team generates comprehensive design proposals, 3D visual renderings, and complete shop drawings detailing profile cross-sections, glass build-ups, and installation anchor details.
What quality assurance processes are conducted before container loading?
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Every window and door assembly undergoes rigorous factory acceptance testing (FAT). This includes 100% dimensional verification, powder-coating thickness and adhesion cross-hatch testing, corner crimping pull tests, multi-point lock hardware smoothness inspection, and random air/water pressure chamber testing. Products are labeled with frame tags corresponding to architectural schedules before export packaging.
How are fragile glass units and aluminum frames protected during maritime transit?
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We utilize heavy-duty fumigated wooden crates or steel-framed export A-frames. Frames are wrapped in protective PE anti-scratch film, fitted with impact-resistant foam corner protectors, and sealed in desiccant-equipped moisture barrier bags to prevent maritime salt-air oxidation. Glass panels are separated by cork pads to prevent vibration fractures during sea transit.