Q1
What kind of quality assurance and after-sales service do you offer? What can we do in case of problems?
We provide a 10-years quality assurance for our products. If any parts or components encounter issues, we will supply the necessary replacement parts. In the rare event of any problems under normal usage, we will arrange for a replacement through international courier services.
Q2
What are your payment terms?
Our payment terms typically require an 80% deposit, with the balance due before shipment. We accept payments via T/T, Western Union, Trade Assurance, or PayPal.
Q3
What is your delivery time?
The typical delivery time is within 25 days after receiving the deposit and confirming the drawings. The exact time depends on the type of doors and windows as well as the order quantity.
Q4
Will you install the glass, or will the windows be delivered with the glass already installed?
We will install the glass at our factory and ensure that it is safely packaged for transport.
Q5
How is your window and door system?
Our doors and windows are known for their excellent quality and performance. We offer various configurations tailored to different needs, ensuring great thermal insulation, energy efficiency, soundproofing, wind resistance, and other features. We use high-quality hardware from internationally renowned brands, such as Germany's for ROTO, ensuring that our doors and windows have a long service life.
Q6
How to find the right size?
According to your needs, we can provide drawing design, installation guidance and other services.