The manufacturer will ship your order within 15-30 days after your online confirmation of receipt. Custom products require a specific production cycle, which may vary based on individual customization details. Please refer to customer service for specific timelines. Should any delivery delays occur due to factors beyond our control, we will notify you in advance. Thank you for your support and cooperation!
ONLINE SIGNATURE CONFIRMATION
Door and window products are custom-made large items that cannot be resold. Once you've finalized the order contract with our customer service team and signed/returned it, we'll initiate production immediately. However, since material cutting incurs production costs, we require a production deposit upfront. We kindly request your cooperation in confirming virtual receipt online in advance. Upon financial verification and receipt of payment, your order details will be fully entered into the factory's ERP system and formally processed according to production procedures. Thank you for your understanding!
REGARDING LOGISTICS
Our products are all high-value large items, so we typically arrange dedicated delivery through specialized logistics companies. Online pricing for this product does not include shipping fees. Please consult customer service for the corresponding shipping costs before making a purchase.
RETURNS AND EXCHANGES
Doors and windows are custom-made products with specific characteristics. Should any issues arise, please contact us directly to discuss a resolution. As long as the order has not yet entered the measurement or production phase, you may return or exchange the items without providing a reason. If a customer requests a return, exchange, or modification after the order has been placed and production commenced, any associated costs will be borne by the customer. Should our store have provided services (including but not limited to on-site measurements and design drawings) and the customer ultimately does not proceed with the transaction, our store reserves the right to charge a corresponding service fee. Specific details will be determined through communication with customer service.
Frequently Asked Questions (FAQ)
Q1Are you a factory?
Yes, our factory covers an area of over 10,000 square meters and employs over 300 staff members.
Q2What are your main products?
We provide complete window and door systems (including profiles, hardware, accessories, and glass) as well as installation guidance.
Q3How can I get an accurate pricing quote?
Pricing is determined based on your specific requirements. Please provide: 1) Shop drawings/window schedules showing dimensions, quantities, and types; 2) Frame color, glass type/thickness (single, double, laminated, Low-E, tinted), and argon gas preference.
Q4What is your standard delivery time?
Delivery typically takes 25 to 35 days after deposit confirmation and drawing approval.
Q5What warranty do you provide for products?
We provide a 10-year quality warranty covering frame fade resistance, anti-peeling, and proper operation of hardware and accessories under normal operating conditions.
Q6What installation support services do you offer?
We offer professional engineering and supervision services to guide the complete installation of doors and windows.